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more about interMediate
interMediate support

interMediate is self contained, managing its own network and complete with its own housekeeping utilities and help system.

Most reasonably up to date computers and networks run interMediate as they are. Older systems sometimes need additional memory and a network update, in accordance with the system requirements.

There's no need for technical skills to manage and use interMediate for workgroups of up to 10 people. The database is hosted on the computer of the most active user and shared via the local area network.

For larger workgroups interMediate is hosted on a dedicated computer running FileMaker Pro Server. There's no need for a server operating system - a modern desktop system is powerful enough, less costly and much easier to manage. The interMediate administrator needs to know more than for a desktop host and computing knowledge is helpful, but not essential.

An interMediate subscription includes support at no extra charge. If you need help, we are always happy to provide it.

SAVE DATED BACK UP COPIES REGULARLY
for system administration information or to take action, click a tab below


where to find help

users

administrators

Nearly all user questions can be answered by clicking the Help button on the interMediate screen where the query arises. interMediate "finds the right page" for the functions in use at the time and gives the user a simple menu for choosing a help topic.

The help pages may be printed or saved as an indexed manual by clicking the Manual button on the Start page.

The System Administration library below includes copies of guides and release notes for download as PDF files.

interMediate includes a self repair system. The last used Updater may be re-applied, checking for damaged data and completely re-building the database. If a problem can't be resolved by this method, there's a form on the Action tab of this page for sending a damaged database to Resolute Systems for repair.

system administration library

download guides as
PDF or MS Word files by page size

version history

subject

A4

US
letter

November 2005
version 1 -
for FileMaker Pro 8
Followed about a year of development and testing with local mediation services.

interMediate Fact Sheet

PDF

PDF

interMediate Support Services

PDF

PDF

April 2006
version 2
- for FileMaker Pro 8 and 8.5
Greater depth of function for case management and reporting. Introduced integrated support services from the interMedial internet server for online submission of meeting reports by remote mediators.

interMediate System Requirements

PDF

PDF

interMediate System Qualification

Word

Word

interMediate Checklist

PDF

PDF

January 2008
upgrading FileMaker Pro

and introducing FileMaker Pro licensing as part of the interMediate subscription. This avoids the need to buy FileMaker Pro separately in order to run interMediate.

interMediate Installation - OS X

PDF

PDF

interMediate Installation - Windows

PDF

PDF

interMediate Admin Guide

PDF

PDF

February 2008
version 3
- for FileMaker Pro 9
New development focused on deeper functions for mediator management and marketing to agencies, more flexible invoicing and new reports.

interMediate Server Guide

PDF

PDF

interMediate Server Citrix Updating

PDF

PDF

interMediate Getting Started

PDF

PDF

January 2009
version 4
- for FileMaker Pro 10
The first international version of interMediate. Includes faster management of large numbers of records and automatic collation of statistics into an internet server for access by selected organisations.

interMediate Maintenance

PDF

PDF

interMediate Updating - OS X

PDF

PDF

interMediate Updating - Windows

PDF

PDF

April 2010
version 5
- for FileMaker Pro 11
More flexible hosting of interMediate, including Citrix Server and unattended hosting in internet data centres for access from anywhere. Contains many refinements, including data charting in reports.

interMediate Agency Marketing

PDF

PDF

interMediate Remote Meetings

PDF

PDF

November 2012
version 6
- for FileMaker Pro 12
Revision to apply a new file format and technologies newly introduced in FileMaker Pro 12. Updated family mediation reporting to the UK Legal Aid Agency for their new requirements and introduced reporting to the UK National Family Mediation.

interMediate LSC Family Mediation (UK only)

PDF

n/a

to download a file click a red underlined link               for help with interMediate, just call or email


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