interMediate includes many ways to customise its data and behaviour to suit individual mediation services. The simplicity of the user interface makes managing an advanced database easy for people who aren't systems specialists.
Letter templates customise themselves to the case automatically by looking up data from the case record. The template library is password protected, so users can't accidentally delete letter templates.
Each interMediate user has their own individual user name and password with access rights that vary by user. Case records include logs of who entered and modified information, so busy offices with part time staff don't lose track of who did what and when.
Keeping interMediate in good order is very simple. One click makes a back up copy of the entire database and the system evolves as new versions appear. Resolute Systems sends an automatic update installer which safely updates the database on one mouse click.